Support Genix is a support ticket system, Support Tickets Managing System, Customer Support Ticketing, Support Ticket management, and Helpdesk Plugin for a WordPress site. Users may now create tickets and get help right from your WordPress site.
Support Genix is a WordPress Support Ticket Plugin that allows users to create tickets and get help right from your WordPress site. The WordPress helpdesk plugin adds the features of a comprehensive support ticket system to your WordPress site. Support Genix is easy to use and install. It is also available in a free and premium version. Support Genix is a great way to get help from your WordPress site.
Alternative to: Freshdesk support Ticket system, Zendesk support, Helpscout, Clickdesk, Awesome Support, Fluent Support.
Watch this video tutorial and learn how about Helpdesk setup, ticketing software, or helpdesk software setup for your WordPress website.
Support Genix Lite Features
Unlimited Tickets: Manage as many tickets as you need, there are no limitations on the number of tickets.
Unlimited Agents: Add as many agents as you need to help manage your tickets.
Unlimited Customers: There is no limit on the number of customers.
Custom Ticket Fields: Customize the fields of your tickets to get the information you need.
Agent Roles: Assign different roles to your agents to give them different permissions.
Ticket Categories: Create different ticket categories to organize your tickets.
File Attachments: Allow customers to attach files to their tickets. You can define the type of allowed files.
Filters and Sorting: Use the filters and sorting options to manage your tickets.
Email Notifications: Receive/Send email notifications when a new ticket is created or updated. You can customize email templates for Admin/Agent and customers.
Ticket Status: Change the status of tickets to keep track of them. Available statuses are — New, In Progress, Re-Open, and Active.
Ticket Notes: Add notes to tickets for internal use.
Tickets on Behalf of Users: Agents can create tickets on behalf of users.
Transfer Ticket: Agents can transfer tickets to other agents.
Close Ticket: Close tickets when they are no longer needed.
Re-Open Tickets: Re-open closed tickets if needed.
Ticket Logs: View the history of a ticket to see who made changes and when.
Envato Integrations: Support Genix integrates with popular marketplace like Envato marketplace / ThemeForest / CodeCanyon to verify purchase code.
Saved Replies / Canned Responses: Save replies to use them later. This is helpful when you need to give the same reply to multiple tickets.
Recaptcha: Add Google reCAPTCHA to your ticket form to prevent spam.
Fully Responsive: The plugin is fully responsive and looks great on all devices.
Search: Use the search feature to find tickets quickly and easily.
No. of replies: You can see the total number of replies in a ticket.
Need Reply Ticket Labels: To quickly identify which tickets need a reply.
Order by: Choose how you want to order your tickets — by date, status, etc.
Responsive Design: This WordPress ticket plugin is fully responsive and looks great on all devices.
Translation Ready: This WordPress Support plugin is translation ready and can be translated into any language.
WPML Compatible: This WordPress ticketing plugin is fully compatible with WPML, allowing you to use it in multiple languages.
Submit Ticket Form: The WordPress support ticket plugin includes a ticket form that customers can use to submit tickets or create support tickets.
Ticket List: This customer service plugin includes a ticket list where you can see all the tickets.
Agent Ticket List: This ticket systems plugin includes an agent ticket list where agents can see all the tickets they are assigned to.
Customer Ticket List: This WordPress helpdesk ticket plugin includes a customer ticket list where customers can see all the tickets they have submitted.
Ticket Details: This help desk plugin includes a ticket details page where you can see all the information about a ticket.
🎊Support Genix is a Simple support ticket system for WordPress
If you run a website, then you’re likely to encounter support requests at some point. A support ticket system or support portal is a great way to manage and organize these requests. It allows you to easily keep track of all the tickets, and it makes it easy for customers to submit tickets. Support Genix help desk for WordPress is a great option for managing tickets. It’s easy to use and it has all the features you need to manage your tickets.
Plus, it’s free!
Support Genix Helpdesk Solution’s Premium Features
The premium version of the plugin includes additional features like Webhook Integration, Email Piping, and more.
Webhook Integration: The plugin can be integrated with popular services like Slack, HubSpot, MailChimp, and more using webhooks. Webhook can send data for a selected event like On Ticket creation or reply.
Email Piping: The plugin can be integrated with your email server using IMAP to allow customers to reply to tickets via email. Create an unlimited WordPress mailbox using this pro feature.
Priority Support: Get priority support from our team of experts.
Install that plugin into your WordPress application
Then active the plugin
You will get a menu of Support Genix
How many tickets I can manage?
There is no limitation. You can manage unlimited tickets.
Is it GDPR compliant?
Yes. All of the data will be managed in WordPress, and the user can remove personal information from the account at any time.
Will there be any performance issues for WordPress?
Not at all! We were cautious about it from the start. We developed the plugin with VueJS.
Contributors & Developers
“Support Genix — Support Tickets Managing System and Helpdesk Plugin for WordPress” is open source software. The following people have contributed to this plugin.Contributors
Interested in development?
Version: 1.0.8 — Date: 27 November, 2022
- Added: Translation files for Turkish (Turkey) languages.
- Fixed: Minor issues.
Version: 1.0.7 — Date: 23 November, 2022
- Added: Translation files for French (France), French (Canada), German, Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil), Arabic and Hebrew languages.
- Improved: File loading conditions.
- Fixed: Translation issues.
- Fixed: Minor style issues.
Version: 1.0.6 — Date: 14 November, 2022
- Fixed: Minor issues.
Version: 1.0.5 — Date: 12 November, 2022
- Added: Missing texts for translation.
- Fixed: Minor conflict and style issues.
Version: 1.0.4 — Date: 07 November, 2022
- Added: Register form disable option.
- Added: Profile image upload option feature.
- Improved: Header menu.
- Fixed: Ticket subject and category invisible issue after ticket creation.
- Fixed: Debug log time storing issue.
- Fixed: Minor style conflict and issue.
Version: 1.0.3 — Date: 06 October, 2022
- Added: Public ticket control enable/disable option.
- Added: Preloader enable/disable option.
- Added: Reset password form & functionalities.
- Added: Assigned agent name display functionalities for ticket list item.
- Added: One click ticket delete button and functionalities.
- Improved: Login button position.
- Improved: Registration button position.
- Fixed: Unauthorized ticket access issue.
Version: 1.0.2 — Date: 24 August, 2022
- Fixed: Custom field issue.
Version: 1.0.1 — Date: 29 June, 2022
- Fixed: Some minor issues.
Version: 1.0.0 — Date: 29 June, 2022
- Initial release.