Uvdesk is a omni channel helpdesk for providing quick assistance to customers through diverse horizontal mediums. It needs only quick sign up to be yours for delivering fantastic customer support for your channel
Numerious Apps Integrations — https://support.uvdesk.com/en/folder/184
Automated Systems — https://support.uvdesk.com/en/folder/175
Effective Ticket Tools — https://support.uvdesk.com/en/folder/181
Store Upfront Setting — https://support.uvdesk.com/en/folder/174
Custom Forms — https://support.uvdesk.com/en/category/245
Tracking of Support Staff — https://support.uvdesk.com/en/folder/179
Much More — https://support.uvdesk.com/en/
With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.
Free WordPress Helpdesk
To make the whole process easier for both whether they are customers or support staff for providing efficient support with the assurance that no lead remain unsolved Uvdesk WordPress helpdesk is there to make it true.Provide
This app is free of cost.
It allows customer to send support request anytime 24×7
Admin and assigned could reply on support request
Using effective tools to manage tickets support team could respond quickly.
Admin and assigned could distinguish all tickets based on their status Pending, Resolved, Spam, Answered.
Support staff can filter any ticket on the basis of Assigned to, Customer, Group, Team, Priority, Type, Tag, Mailbox, Source, after date, before or on a date.
To garner customer’s details it allows to fetch order details of woocommerce store
Customer support and authentication simultaneously under crow’s net.
Both admin and customer gets notified on new query and new reply respectively.
Both admin and buyer can view history of tickets.
- Upload the
uvdesk-appfolder to the
- Activate the plugin through the ‘Plugins’ menu in WordPress
- Configure the plugin using the ‘uvdesk-settings’ menu
- No questions asked yet
Feel free to do so.
For any Query please generate a ticket at https://support.uvdesk.com/
Contributors & Developers
“UVdesk Free Helpdesk for WordPress” is open source software. The following people have contributed to this plugin.Contributors
Interested in development?
- Fixed the issue of creating multiple page on activating plugin.
- Added the additional checks for the token validation.
- Admin access is been provided in the wordpress backend.
- Improved user interface for both admin and customer side ticket system.
- Removed bootstrap dependency.
- Added feature of automatic redirection according to user role at login.
- Updated module according to the latest API.