Firebase Support & Chat Management

Description

Firebase Support & Chat Management is a real-time communication tool powered by Firebase for secure and scalable interaction. This plugin enhances your admin dashboard by offering powerful features like Backend/Frontend Chat + Support Management, User List & Agents Management, with a robust Support System Settings interface.

Users can instantly chat with each other or enable support mode to communicate exclusively with support agents. The modern, mobile-friendly UI delivers real-time messaging and push notifications, powered by Firebase for secure authentication, data storage, and seamless updates.

• Backend Chat Management allows admins to monitor and control all conversations directly from the dashboard. This includes filtering messages, and assigning agent roles to team members.
• User List & Agents Management enables clear oversight and segmentation of users, team agents, and their chat roles or responsibilities. You can now onboard support agents and organize client interactions with ease.
• Support System Settings centralizes all options—chat enablement, agent controls, Firebase credentials, and design customizations—under one panel for easy management.

Whether you’re building a support system for eCommerce, a team-based collaboration app, or a community platform—Firebase Support & Chat Management offers unmatched flexibility and Firebase-powered scalability.

ATTRACTIVE UI AND SUPER EASY TO USE

1. Easy access to information – Access messages and images from the intuitive Firebase-powered chat interface.
2. Improved collaboration – Enable real-time conversations through streamlined Backend Chat Management.
3. Increased productivity – Quick User List & Agents Management allows fast task routing and communication.
4. Secure authentication – Firebase ensures only authorized access.
5. Data reliability – Firebase provides persistent storage for messages, images, and session logs.
6. Enhanced user experience – Designed for both desktop and mobile users.
7. Increased engagement – Real-time push notifications keep users active.
8. Future growth – Built with Firebase to handle enterprise-level Support System Settings needs.

Key Features

🔧 Backend Chat Management

• Full control over chat logs, including moderation tools.
• Manage open conversations, archives, and resolve queries efficiently.
• Real-time Firebase updates ensure your Backend Chat Management stays up to date.
• Backend Chat Management works even on low-latency networks.
• Assign agents to conversations directly from Backend Chat Management.

👥 User List & Agents Management

• View, edit, and assign roles to users from the dashboard.
• Create unlimited support agents with custom roles.
• Manage the User List & Agents Management panel with advanced filters.
• Track user activity within User List & Agents Management views.
• Sync data directly from Firebase in real time.

⚙️ Support System Settings

• Central panel for all system-wide configurations.
• Enable/disable chat, choose layout, and set agent permissions.
• Customize branding and layout under Support System Settings.
• Securely store Firebase credentials and keys.
• Support System Settings panel includes fallback error handling.

Each of these core modules—Backend Chat Management, User List & Agents Management, and Support System Settings—is integrated with Firebase and WordPress for a seamless user and admin experience.

👩🏼‍💻 Get ORG Support

How to Use

After activating the plugin:
Navigate to your Admin Dashboard > Firebase Support & Chat Management > Settings to configure Firebase and enable chat. Customize Backend Chat Management, set up the User List & Agents Management, and fine-tune the Support System Settings for optimal performance.